EFFECT OF ORGANIZATIONAL COMMUNICATION ON EMPLOYEE PERFORMANCE IN THE FEDERAL INLAND REVENUE SERVICE, BENIN CITY, EDO STATE

Abstract

The study examined the impact of organizational communication on employee performance in the Federal Inland Revenue Service (FIRS), Benin City, Edo State. The objectives of the study were to examine the impact of organizational communication on employee performance in Federal Inland Revenue Service Benin City, to examine the effect of the channels of organizational communication on employee performance in Federal Inland Revenue Service Benin City, to examine the impact of indicators of effective communication on employee performance in Federal Inland Revenue Service Benin City, to examine the effect of challenges of communication on employee performance in Federal Inland Revenue Service Benin City, and to proffer necessary recommendations to the challenges of effective communication in Federal Inland Revenue Service, Benin City. The population of the study comprises of all staff members of the Federal Inland Revenue Service in Benin City. According to the FIRS Benin City Registry, the total staff strength of FIRS Benin is 97. The research adopted the stratified random sampling and simple random sampling (probability sampling technique) in selecting 75 respondents for this study. The study discovered amongst others that, communication is a priority in FIRS, Benin City. It was revealed by the study effective communication feedback increases employee performance in FIRS, Benin City. The study also discovered that external communication improves employee performance in FIRS, Benin City. The study also recommends amongst others that the use of modern channels of communication like the internet and both wired and wireless telephone should be encouraged. Also, Feedback and criticism should be handled maturely by both management and staff.